Major incident

Gladly: Intermittent Report Loading Issues

Affected: Reporting

Current status of Gladly: Operational — live Gladly status

Timeline

1. Sep 10, 2026, 15:08 UTC
   investigating
   Gladly is investigating an intermittent issue on querying reports. We are continuing to work on a resolution with the Google team and will continue updating this page every 30 minutes or sooner. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
2. Sep 10, 2026, 15:10 UTC
   investigating
   We are continuing to investigate this issue.
3. Sep 10, 2026, 15:45 UTC
   identified
   We have identified the issue, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
4. Sep 10, 2026, 16:17 UTC
   identified
   We are continuing to work on a resolution with the Google team and will continue updating this page every 30 minutes or sooner. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
5. Sep 10, 2026, 17:06 UTC
   investigating
   Gladly is investigating Intermittent Report Loading Issues We are continuing to work on a resolution, and will continue updating this page every 30 minutes or sooner. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
6. Sep 10, 2026, 17:10 UTC
   monitoring
   As of ~9:45 AM PT, Gladly Team reporting (e.g.: Conversations Export Report, Contact Export, Work Sessions) have been restored. Gladly AI Sessions reporting is currently undergoing maintenance, and we will post back on its status as soon as possible. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
7. Sep 11, 2026, 00:30 UTC
   resolved
   Our monitoring indicates that issues with Gladly reports remain performant. At this time, 2 reports - Gladly AI Sessions Detail and Gladly AI Sessions Detail with Messages - remain under maintenanace. We will communicate fixes for those reports over release notes. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Updates as published by Gladly (original).