Optimizely Service outage history and status
Is Optimizely Service down right now?
No
All Systems Operational Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
Open incidents
98.72%
uptime, 90 days
24
incidents, 90 days
2 h 51 min
median time to fix
Oct 23, 2026
last incident
Optimizely Service components
Feature Experimentation
- Application UI Operational
- Datafile Build Service Operational
CMS SaaS - APAC Region
- Australia East Operational
Digital Experience Cloud Service - APAC Region
- Australia East Operational
- Australia Southeast Operational
Digital Experience Cloud Service - NA Region
- Canada East Operational
- Canada Central Operational
Search and Navigation - NA Region
- Canada East Operational
Content Recommendations - EMEA Region
- Content Recommendations API Operational
- Content Recommendations Management Interface Operational
Content Recommendations - NA Region
- Content Recommendations API Operational
- Content Recommendations Management Interface Operational
Content Recommendations - APAC Region
- Content Recommendations API Operational
- Content Recommendations Management Interface Operational
Content Recommendations - CAEA Region
- Content Recommendations API Operational
- Content Recommendations Management Interface Operational
AI Optimization
- Contextual Bandits Operational
- Multi-Armed Bandits Operational
Performance Edge
- Data file build and Prop Operational
- Edge Decider (CDN worker) Operational
Optimizely Support
- E-mail Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region
- E-mail dispatch Operational
- Bounce management Operational
CMS SaaS - NA Region
- East US Operational
- East US 2 Operational
Web Experimentation
- Integrations Operational
- Snippet Delivery Operational
Content Marketing Platform
- Library Operational
- Plan Operational
Edge Delivery
- Manifest Creation Operational
CMS SaaS - EMEA Region
- North Europe Operational
Digital Experience Cloud Service - EMEA Region
- North Europe Operational
Search and Navigation - EMEA Region
- Norway East Operational
- Sweden Central Operational
Optimizely Data Platform - APAC Region
- ODP Application Operational
- Event Collection Operational
Optimizely Data Platform - NA Region
- ODP Application Operational
- Event Collection Operational
Optimizely Data Platform - EMEA Region
- ODP Application Operational
- Event Collection Operational
Optimizely Opal
- Opal Chat Operational
- Opal Backend Operational
General
- Optimizely Identity Operational
- Optimizely Admin Center Operational
Optimizely Public Websites
- Optimizely main website - Optimizely.com Operational
Optimizely Connect Platform - NA Region
- Portal UI Operational
- App development services Operational
Optimizely Connect Platform - APAC Region
- Portal UI Operational
- App development services Operational
Optimizely Connect Platform - EMEA Region
- Portal UI Operational
- App development services Operational
Product Recommendations - EMEA Region - Sweden
- Product Recommendations Portal/UI Operational
- Product Recommendations Data ingestion and processing Operational
Product Recommendations - NA Region - US
- Product Recommendations Portal/UI Operational
- Product Recommendations Data ingestion and processing Operational
Product Recommendations - EMEA Region - UK
- Product Recommendations Portal/UI Operational
- Product Recommendations Data ingestion and processing Operational
Search and Navigation - APAC Region
- Singapore Operational
- Australia East Operational
Optimizely Analytics
- app.netspring.io Operational
Optimizely Service outage history
| Started (UTC) | Incident | Impact | Duration |
|---|---|---|---|
| Oct 23, 2026, 14:14 UTC | Degraded Performance - CMS Edit Mode in DXP North Europe, Sweden Central | Minor | 1 h 32 min |
| Oct 22, 2026, 11:17 UTC | Optimizely Campaign: Campaign user interface Campaign user interface | Minor | 3 h 19 min |
| Oct 21, 2026, 19:07 UTC | ODP EU Region - Impact due to Snowflake incident ODP Application, Data Ingestion and Processing, Core App Experiences | Minor | 12 h 30 min |
| Oct 15, 2026, 10:35 UTC | Degraded Snippet Publishing Performance Snippet Building | Minor | 3 h 04 min |
| Oct 13, 2026, 18:10 UTC | Elevated GraphQL API errors and delayed data ingestion in ODP – US region | Major | <1 min |
| Oct 9, 2026, 13:24 UTC | Content Graph Performance Degradation Optimizely Graph - APAC Region, Optimizely Graph - EMEA Region, Optimizely Graph - NA Region, Optimizely Graph - UAEN Region | Minor | 17 min |
| Oct 6, 2026, 17:00 UTC | Data processing delays in EMEA | Minor | <1 min |
| Sep 30, 2026, 13:57 UTC | Optimizely Graph - All region's production clusters experienced failed stored queries Optimizely Graph - APAC Region, Optimizely Graph - EMEA Region, Optimizely Graph - NA Region, Optimizely Graph - UAEN Region | No impact | 4 h 10 min |
| Sep 23, 2026, 14:21 UTC | Optimizely Graph - USEA production clusters experiencing intermittent availability issues Optimizely Graph - NA Region | Minor | 2 h 52 min |
| Sep 20, 2026, 11:24 UTC | CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack) Library, Plan, Requests, Analytics | Major | 1 h 44 min |
| Sep 17, 2026, 22:23 UTC | Optimizely Identity is redirecting users to the wrong SSO login page. Optimizely Identity | Minor | 4 min |
| Sep 16, 2026, 08:33 UTC | Delay of E-Mails Submitted via SMTP API Campaign E-Mail Submission via SMTP | Minor | 23 min |
| Sep 8, 2026, 07:34 UTC | CMP Analytics Data Not Displaying Analytics | Minor | 21 h 38 min |
| Sep 2, 2026, 08:05 UTC | SSL trust issue causing login failures across multiple DXP environments Australia East, East US | Major | 7 h 18 min |
| Sep 2, 2026, 05:00 UTC | CMP and DAM are inaccessible Library, Plan, Requests, Open API, Analytics | Critical | 2 h 49 min |
| Aug 25, 2026, 05:15 UTC | Service degradation due to network connectivity issue in Southeast Asia Singapore, Australia East, Australia East | Minor | 2 h 22 min |
| Aug 24, 2026, 06:53 UTC | CMP: Assets are missing from DAM post upload Library | Minor | 4 h 09 min |
| Aug 14, 2026, 02:38 UTC | DXP - Multiple environments returning error 503 - Affecting only Non-production environments | Minor | 6 h 01 min |
| Aug 12, 2026, 10:38 UTC | CMP: PDF File Preview Generation Unavailable Library, Plan, Requests | Minor | 5 h 26 min |
| Aug 6, 2026, 15:04 UTC | Performance degration for image delivering, tracking and online version Tracking, Online versions of mailings, Hosting of images and files | Minor | 1 h 24 min |
| Aug 4, 2026, 13:11 UTC | Campaign: Degraded performance for sending emails E-mail dispatch | Minor | 4 h 21 min |
| Aug 3, 2026, 02:30 UTC | Netspring outage | Major | 13 h 33 min |
| Jul 31, 2026, 17:53 UTC | CMP: Modules are not loading in the platform Library, Plan, Requests | Major | 2 h 17 min |
| Jul 29, 2026, 19:35 UTC | ODP and OCP Availability ODP Application, Portal UI, Campaigns | No impact | 1 h 11 min |
| Jul 23, 2026, 15:26 UTC | Login results in 429 error Optimizely Identity | Major | 3 h 15 min |
53 incidents in our archive since March 4, 2026.
When and where Optimizely Service fails
By weekday
Most incidents start on Wed.
- Mon9
- Tue12
- Wed14
- Thu10
- Fri7
- Sat0
- Sun1
Most affected, last 12 months
- Library11
- Requests9
- Plan8
- Analytics5
- Data Ingestion and Processing5
- Open API5
- Campaigns4
- ODP Application3
When Optimizely Service went down with others
- Oct 21, 2026, 11:18 UTC 109 services reported incidents within the hour
- Sep 16, 2026, 08:10 UTC 47 services reported incidents within the hour
- Jul 23, 2026, 14:35 UTC 33 services reported incidents within the hour
- Jun 12, 2026, 13:56 UTC 18 services reported incidents within the hour
Scheduled maintenance
- Oct 29, 2026, 08:00 UTC Optimizely Digital Experience Platform (DXP) - TLS 1.0 and 1.1 Deprecation for Apex Domain Redirects
- Nov 1, 2026, 12:00 UTC Configured Commerce - Upgrading Kubernetes Clusters
Other marketing & crm services
- Up 6sense 100% · 90 d
- Up Adjust 100% · 90 d
- Up Airbridge 100% · 90 d
- Up Apollo 100% · 90 d
- Up AppsFlyer 100% · 90 d
- Up Apxor Services 100% · 90 d
- Up Attentive 100% · 90 d
- Up Awin Service 100% · 90 d
FAQ
- Is Optimizely Service down right now?
- At our last check Optimizely Service's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
- How often does Optimizely Service go down?
- Optimizely Service reported 24 incidents in the last 90 days (6 major or critical), with 1,661 minutes of major outage: 98.72% uptime.
- When was the last Optimizely Service outage?
- The latest reported incident started on Oct 23, 2026, 14:14 UTC: "Degraded Performance - CMS Edit Mode in DXP", resolved after 1 h 32 min.
- How long do Optimizely Service outages last?
- Half of Optimizely Service's incidents in the last 90 days were resolved within 2 h 51 min.
Source: Optimizely Service official status page · RSS of Optimizely Service incidents · status badge for your site