Major incident

Optimizely Service: Netspring outage

Current status of Optimizely Service: Operational — live Optimizely Service status

Timeline

1. Aug 3, 2026, 02:30 UTC
   investigating
   We are currently investigating an issue affecting our Netspring service (Netspring customers only). We will continue to provide timely updates as they become available.
2. Aug 3, 2026, 13:46 UTC
   investigating
   We are continuing to investigate the issue. Thank you for your patience!
3. Aug 3, 2026, 14:11 UTC
   identified
   We have identified the underlying cause of the issue affecting the Netspring service and are actively working toward resolution. We will continue to provide timely updates on our progress as they become available.
4. Aug 3, 2026, 16:04 UTC
   resolved
   The issue affecting the Netspring service has been resolved, and service has been restored to normal operation.

Updates as published by Optimizely Service (original).