Minor incident

Optimizely Service: Degraded Performance - CMS Edit Mode in DXP

Affected: North Europe, Sweden Central

Current status of Optimizely Service: Operational — live Optimizely Service status

Timeline

1. Oct 23, 2026, 14:14 UTC
   investigating
   We are investigating reports of elevated latency and intermittent errors affecting the CMS editing interface and background scheduled tasks across select DXP environments. We will continue to post updates as they come. Thank you for your understanding and cooperation.
2. Oct 23, 2026, 14:14 UTC
   investigating
   We are continuing to investigate this issue.
3. Oct 23, 2026, 14:41 UTC
   identified
   We have identified the root cause of the performance degradation and are actively working on a fix. We will share further updates as more information becomes available. Thank you once again for your understanding and cooperation.
4. Oct 23, 2026, 14:55 UTC
   monitoring
   System performance has returned to normal levels, and the degradation has subsided. Our team is closely monitoring the environment to ensure continued stability
5. Oct 23, 2026, 15:46 UTC
   resolved
   All services are performing normally and stability has been confirmed throughout the monitoring period.

Updates as published by Optimizely Service (original).