Major incident

Optimizely Service: CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack)

Affected: Library, Plan, Requests, Analytics

Current status of Optimizely Service: Operational — live Optimizely Service status

Timeline

1. Sep 20, 2026, 11:24 UTC
   investigating
   We are currently investigating an issue affecting the Optimizely Content Marketing Platform (CMP), where data is failing to load across multiple modules — including Plan, Resources, and Library — for a subset of customers on the GCP stack. Our Engineering team has been engaged and is actively investigating the root cause. We understand the impact this has on your workflows and appreciate your patience while we work toward a resolution. We will provide a follow-up update as soon as new information becomes available.
2. Sep 20, 2026, 11:29 UTC
   identified
   The issue has been identified and a fix is being implemented
3. Sep 20, 2026, 11:51 UTC
   monitoring
   A fix has been implemented and we're now monitoring the results.
4. Sep 20, 2026, 13:08 UTC
   resolved
   This incident has been resolved.

Updates as published by Optimizely Service (original).