Critical incident

Optimizely Service: CMP and DAM are inaccessible

Affected: Library, Plan, Requests, Open API, Analytics

Current status of Optimizely Service: Operational — live Optimizely Service status

Timeline

1. Sep 2, 2026, 05:00 UTC
   investigating
   The CMP and DAM products are currently experiencing a critical service disruption affecting all users. Our Engineering teams have been engaged and are actively working to restore service with the highest priority. We understand the severity of this impact and sincerely apologize for the disruption to your operations. A further update will be provided as soon as there is a meaningful development to share.
2. Sep 2, 2026, 05:20 UTC
   identified
   Our Engineering teams have identified the root cause of the disruption affecting CMP and DAM. A fix is being actively implemented, and restoring full service remains our highest priority. We will provide a further update as soon as service has been restored. We apologize for the continued impact.
3. Sep 2, 2026, 06:44 UTC
   monitoring
   A fix has been implemented and we're currently monitoring the results. Both products should now be accessible.
4. Sep 2, 2026, 07:49 UTC
   resolved
   CMP and DAM are fully operational. Our Engineering teams have confirmed sustained stability following remediation, and this incident is now closed. We apologize for the disruption and thank you for your patience.

Updates as published by Optimizely Service (original).