OutageDB

Minor incident

Optimizely Service: ODP EU Region - Impact due to Snowflake incident

Oct 21, 2026, 19:07 UTC
started
07:36 UTC
resolved October 22, 2026
12 h 30 min
duration

Affected: ODP Application, Data Ingestion and Processing, Core App Experiences

Current status of Optimizely Service: Operational — live Optimizely Service status

Timeline

  1. Oct 21, 2026, 19:07 UTC
    identified
    ODP Reports, campaigns and exports are impacted due to a Snowflake EU incident. Real-time segments are unaffected.
  2. Oct 21, 2026, 22:25 UTC
    monitoring
    Snowflake services in the EU are returning to normal operation. The data processing lag in ODP has cleared. We are monitoring the situation.
  3. Oct 22, 2026, 07:36 UTC
    resolved
    The Snowflake issue affecting the EU region has been resolved. Data processing has caught up, and reports, exports, segments, and campaigns are working normally. Recurring campaigns paused during the incident have resumed, and they have completed their missed runs.

Updates as published by Optimizely Service (original).

Other services with incidents at the same time

This was part of a wider event: 109 services reported incidents within the hour.

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