Major incident
Optimizely Service: CMP: Modules are not loading in the platform
Jul 31, 2026, 17:53 UTC
started
20:10 UTC
resolved
2 h 17 min
duration
Affected: Library, Plan, Requests
Current status of Optimizely Service: Operational — live Optimizely Service status
Timeline
- Jul 31, 2026, 17:53 UTCinvestigatingWe're aware that the Home Page, Plan module, and Requests module in CMP are currently not loading for some customers. Our team is actively investigating the root cause. We'll post an update here as soon as we know more — thanks for bearing with us.
- Jul 31, 2026, 18:39 UTCidentifiedThe issue has been identified and a fix is being implemented.
- Jul 31, 2026, 19:31 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Jul 31, 2026, 20:10 UTCresolvedThis incident has been resolved.
Updates as published by Optimizely Service (original).
Other services with incidents at the same time
This was part of a wider event: 33 services reported incidents within the hour.
- BlueConic 18:34 UTC · Outage on US-2
- Brandwatch 17:21 UTC · Consumer Research - Query Backfill Delays
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