No impact incident

Northwestern Information Technology: Jabber Certificate Errors

Nov 5, 2026, 15:48 UTC

started

21:28 UTC

resolved

5 h 41 min

duration

Affected: Telephone Services (Videoconferencing and Telephones)

Current status of Northwestern Information Technology: Operational — live Northwestern Information Technology status

Timeline

Nov 5, 2026, 15:48 UTC
investigating
Northwestern University Information Technology is receiving reports from Jabber users of a certificate issue when logging in. We are currently troubleshooting and will provide the next update at 14:00 CST, 11/5/26.
Nov 5, 2026, 19:54 UTC
identified
Northwestern University Information Technology is deploying a fix for users experiencing certificate errors when attempting to sign into Jabber. NUIT will provide the next update at 15:30 CST, 11/5/26.
Nov 5, 2026, 21:28 UTC
resolved
This incident has been resolved.

Updates as published by Northwestern Information Technology (original).

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