Minor incident

OpenText: Zix Encryption Services - Email Message Privacy (EMP) Experiencing Connectivity Issues

Affected: Zix Encryption Services - Email Message Privacy (EMP)

Current status of OpenText: Partial outage — live OpenText status

Timeline

1. Nov 5, 2026, 16:42 UTC
   investigating
   Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with connectivity to one of its database servers. This affects a small population of domains. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4031961
2. Nov 5, 2026, 16:45 UTC
   investigating
   Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with connectivity to one of its database servers. This affects a small population of domains utilizing the Secure Large File add-on. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4031961
3. Nov 5, 2026, 18:49 UTC
   resolved
   Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with connectivity to one of its database servers. This would have affected a small population of domains utilizing the Secure Large File add-on. The issue is now resolved. We appreciate your patience. Tracking Number: IM4031961

Updates as published by OpenText (original).