No impact incident

Northwestern Information Technology: SolarWinds (Server Management) Server Monitoring Partial Outage

Affected: SolarWinds (Server Management)

Current status of Northwestern Information Technology: Operational — live Northwestern Information Technology status

Timeline

1. Nov 2, 2026, 19:19 UTC
   investigating
   Following an upgrade, a subset of devices monitored by the SolarWinds agent can no longer communicate with the server. There is no interruption to service, but SolarWinds is unable to retrieve performance statistics from this relatively small number of monitored devices. Northwestern Information Technology is currently troubleshooting the affected devices. The next update will be made by 10:00 CST on Tuesday.
2. Nov 3, 2026, 19:26 UTC
   monitoring
   A small number devices monitored by the SolarWinds agent are still unable to communicate with the server. Northwestern Information Technology is in contact with all affected device owners to assist with reconnecting their devices to the server for monitoring. The next update will be made by 16:00 CST on Wednesday.
3. Nov 4, 2026, 21:19 UTC
   resolved
   This incident has been resolved.

Updates as published by Northwestern Information Technology (original).