Minor incident

MRI Software: Engage Pay - Reported Incident - Resolved

Affected: Engage Pay

Current status of MRI Software: Operational — live MRI Software status

Timeline

1. Nov 4, 2026, 20:25 UTC
   investigating
   Dear MRI Client, We are aware of a potential issue which started on 03 November 2026 at 13:00 UTC affecting Engage Pay . Residents can continue making payments as normal. However, some properties may experience delays in payments being reflected as cleared, which may impact reconciliation activities. Our teams are actively working with the third-party provider to restore normal processing as soon as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software
2. Nov 5, 2026, 01:09 UTC
   monitoring
   Dear MRI Client, A fix was applied on 05-Nov-2026 at 01:33 UTC to address the issue impacting Engage Pay , and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software
3. Nov 5, 2026, 01:33 UTC
   resolved
   Dear MRI Client, Normal service has now been restored for Engage Pay . The issue was fully resolved on 05-Nov-2026 at 01:33 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Updates as published by MRI Software (original).