Minor incident

Northwestern Information Technology: eduroam new device registrations - BYOD

Oct 21, 2026, 17:20 UTC

started

15:08 UTC

resolved October 22, 2026

21 h 49 min

duration

Affected: Wireless Network Services (Network Connectivity)

Current status of Northwestern Information Technology: Under maintenance — live Northwestern Information Technology status

Timeline

Oct 21, 2026, 17:20 UTC
investigating
Northwestern IT has been informed by our certificate management vendor that the on-boarding page for BYOD (Bring Your Own Device) registration for eduroam wireless is unavailable while they investigate and possibly mitigate a security vulnerability. During this time, new BYOD devices will not be able to join eduroam. Existing BYOD devices that are registered are not impacted, nor are managed devices or new enrollment of those devices. Northwestern IT will be closely monitoring this interruption as many users are being asked to update their BYOD eduroam certificates before November 4th. The next update will be provided by 16:00 CDT, Wednesday 10/21/2026.
Oct 21, 2026, 21:07 UTC
investigating
The vendor on-boarding site for BYOD (Bring Your Own Device) registration for eduroam wireless is still unavailable. As the certificate management vendor continues to investigate and mitigate a security vulnerability, new BYOD devices will not be able to join eduroam. Existing BYOD devices that are registered are not impacted, nor are managed devices or new enrollment of those devices. Northwestern Information Technology will be closely monitoring this interruption as many users are being asked to update their BYOD eduroam certificates before November 4th. The next update will be provided by 10:00 CDT on Thursday, October 22nd.
Oct 22, 2026, 00:04 UTC
monitoring
The certificate management vendor has confirmed that the on-boarding site for BYOD (Bring Your Own Device) registration for eduroam wireless is available and operational again. Northwestern Information Technology will continue to monitor the stability of this service. The next update will be provided by 10:00 CDT on Thursday, October 22nd.
Oct 22, 2026, 15:08 UTC
resolved
This incident has been resolved.

Updates as published by Northwestern Information Technology (original).

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