OutageDB

Major incident

GoTo: LogMeIn Rescue, Pro, Central, and G2ARS v5 - Session failures

Nov 5, 2026, 15:36 UTC
started
18:04 UTC
resolved
2 h 28 min
duration

Affected: Rescue, Pro/Central

Current status of GoTo: Minor issues — live GoTo status

Timeline

  1. Nov 5, 2026, 15:36 UTC
    investigating
    We are actively investigating reports that some LogMeIn Rescue and G2ARS v5 customers may be experiencing attended session not starting and unattended devices not deployed. Our engineers are working to identify the issue and will provide another update shortly.
  2. Nov 5, 2026, 15:48 UTC
    identified
    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
  3. Nov 5, 2026, 17:07 UTC
    monitoring
    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
  4. Nov 5, 2026, 18:04 UTC
    resolved
    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Updates as published by GoTo (original).

Other services with incidents at the same time

This was part of a wider event: 22 services reported incidents within the hour.

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