No impact incident

Northwestern Information Technology: Blank Desktop Background Fix - Reboot Computer

Oct 9, 2026, 16:02 UTC

started

16:10 UTC

resolved

7 min

duration

Affected: Active Directory (Directory Services)

Current status of Northwestern Information Technology: Under maintenance — live Northwestern Information Technology status

Timeline

Oct 9, 2026, 16:02 UTC
identified
If you are experiencing a black or solid color desktop background, please reboot your computer, and if you are off campus, please make sure you are first connected to the VPN. There was an issue with the domain policy that has since been resolved, but it may take time for it to reach all computers.
Oct 9, 2026, 16:10 UTC
resolved
This incident has been resolved.

Updates as published by Northwestern Information Technology (original).

This was part of a wider event: 24 services reported incidents within the hour.

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Coinbase 16:58 UTC · Interac - Deposits and Withdrawals Degraded
Signicat 16:54 UTC · Incident on 3rd party service - Swedish BankID
Intellistack 16:45 UTC · Formstack Sign: Some Documents finalized without audit pages
Paramount Commerce 16:37 UTC · Service disruption due to INTERAC Outage
Paysafe 16:33 UTC · Service Disruption - Interac
Mindbox 16:32 UTC · Частичная недоступность инструментов платформы
MongoDB Cloud 16:29 UTC · Issue impacting Atlas Search availability on certain clusters
Lightspeed 15:58 UTC · Unable to process charges for golfers at some clubs
Paysafe 15:41 UTC · Service Disruption - Moneris
ACT 15:34 UTC · WorkKeys Curriculum Platform Outage
Circle 15:32 UTC · USDC on XRP — Delayed mints, burns, and transfers
ParentSquare 15:27 UTC · Smart Sites AI Assistant May Show Outdated Information
Cardiff University 15:26 UTC · Issues installing Microsoft 365 desktop applications and making changes to your account
Kraken 15:18 UTC · Decred (DCR) deposits temporarily unavailable