Minor incident

ParentSquare: Smart Sites AI Assistant May Show Outdated Information

Affected: Smart Sites

Current status of ParentSquare: Operational — live ParentSquare status

Timeline

1. Oct 9, 2026, 15:27 UTC
   investigating
   We are investigating reports that the Smart Sites AI Assistant may be responding to questions with out-of-date content. The most recent content corpus available to the AI Assistant is as of October 7. We will provide an update shortly.
2. Oct 9, 2026, 16:49 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Oct 9, 2026, 18:05 UTC
   identified
   We are continuing to work on a fix for this issue.
4. Oct 9, 2026, 23:40 UTC
   identified
   We are continuing to work on a fix for this issue.
5. Oct 10, 2026, 13:16 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
6. Oct 10, 2026, 15:19 UTC
   resolved
   This incident has been resolved.

Updates as published by ParentSquare (original).