Minor incident

Cardiff University: Issues installing Microsoft 365 desktop applications and making changes to your account

Current status of Cardiff University: Operational — live Cardiff University status

Timeline

1. Oct 9, 2026, 15:26 UTC
   identified
   We are aware of an issue affecting the download and installation of Microsoft 365 desktop applications, including Word, Excel and PowerPoint. The issue may also prevent users from making changes to their Microsoft 365 account settings. We are working with Microsoft to investigate and resolve this issue.
2. Oct 22, 2026, 12:38 UTC
   resolved
   Normal service has been restored.

Updates as published by Cardiff University (original).