Minor incident

Nextiva: Intermittent Audio Quality and Calling Issues.

Oct 27, 2026, 17:59 UTC

started

18:44 UTC

resolved

45 min

duration

Affected: Nextiva Call Center, NextOS Platform

Current status of Nextiva: Operational — live Nextiva status

Timeline

Oct 27, 2026, 17:59 UTC
investigating
A subset of customers are experience intermittent issues with audio quality and their ability to place and receive calls. Our engineering team is actively investigating the issue.
Oct 27, 2026, 18:44 UTC
resolved
We are no longer observing intermittent issues with audio quality or the ability to place and receive calls for the impacted subset of customers. The incident has been resolved

Updates as published by Nextiva (original).

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