Minor incident

Coveo Cloud: [US, EU, AU] Document Logs API unavailable

Affected: Indexing Pipeline - Document Processing, Indexing Pipeline - Document Processing, Indexing Pipeline - Document Processing

Current status of Coveo Cloud: Operational — live Coveo Cloud status

Timeline

1. Oct 27, 2026, 17:34 UTC
   identified
   We have identified an issue affecting the Document Logs API in our US, EU and AU regions. Since 17:12 UTC (13:12 EDT), some requests to the Document Logs API may return errors. Customers may be unable to view document logs for their sources through the API or the Log Browser. Indexing and search are not affected. Our team is working on a fix, which we expect within the next 30 minutes. We will post an update once it has been applied.
2. Oct 27, 2026, 19:34 UTC
   identified
   A fix for the Document Logs API issue in the US, EU and AU regions is being deployed to production. Until it has been fully rolled out, some requests to the Document Logs API may continue to return errors. We will post another update once the fix is live and we have confirmed the service has recovered.
3. Oct 27, 2026, 19:53 UTC
   resolved
   The issue affecting the Document Logs API in the US, EU and AU regions has been resolved as of 19:52 UTC. Requests to the Document Logs API are working normally again. We apologize for the inconvenience.

Updates as published by Coveo Cloud (original).