Major incident

SU ITS: Outage of connection between Blackboard and external tools

Affected: Blackboard

Current status of SU ITS: Under maintenance — live SU ITS status

Timeline

1. Oct 27, 2026, 18:37 UTC
   investigating
   Users in Blackboard are unable to connect from Blackboard into third party tools. Clicking links to such tools show the error: "Unable to launch link. Unable to connect to the Cloud." Affected services include Kaltura, Zoom, WeVideo, Turnitin, Qwickly, and all textbook integrations. Native Blackboard features are functioning as expected and the tools themselves are function correctly in cases where users can login directly, rather than going through Blackboard.
2. Oct 27, 2026, 18:48 UTC
   monitoring
   Systems are functioning normally again. We are monitoring them.
3. Oct 27, 2026, 21:39 UTC
   investigating
   This issue has reoccurred as of 5:30pm ET; Blackboard is investigating.
4. Oct 28, 2026, 11:45 UTC
   monitoring
   Systems are functioning normally again. We are monitoring them as we await confirmation from the vendor.
5. Oct 28, 2026, 17:17 UTC
   resolved
   As of the morning on 10/28 this was still affected a handful of computers that were connected to a bad node in the Blackboard system. The bad node was identified and removed at 12:15 PM ET, which resolved the outstanding cases.

Updates as published by SU ITS (original).