Critical incident

mux: video live and playback issues

Affected: Mux Video - VOD, Mux Video - Live

Current status of mux: Operational — live mux status

Timeline

1. Jul 15, 2026, 19:13 UTC
   identified
   Customers may experience issues with video live and/or playback. Root cause has been identified and fix is being worked on. More updates to come as we have it.
2. Jul 15, 2026, 21:06 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Jul 15, 2026, 21:06 UTC
   monitoring
   We have identified service disruption in underlying cloud infrastructure in a single availability zone, which impacted a portion of video ingestion and playback. We have routed traffic away from the affected infrastructure and are continuing to monitor while we work with the service provider on resolution.
4. Jul 16, 2026, 00:21 UTC
   monitoring
   All customer impact has been mitigated. Traffic remains directed away from the affected infrastructure while we work with our cloud provider on the underlying issue. We will remain in this state until we have fully validated the issue is resolved and we can safely restore normal operation. Once normal operation is restored, we will update and close this incident accordingly.
5. Jul 16, 2026, 17:07 UTC
   resolved
   This incident has been resolved.

Updates as published by mux (original).