Major incident

mux: Video Playback Issues

Jul 14, 2026, 17:09 UTC

started

20:01 UTC

resolved

2 h 53 min

duration

Affected: Mux Video - VOD, Mux Video - Live

Current status of mux: Operational — live mux status

Timeline

Jul 14, 2026, 17:09 UTC
investigating
We are investigating reports of video playback failures. Some customers may experience playback errors or timeouts.
Jul 14, 2026, 17:13 UTC
identified
The issue has been identified and a fix is being implemented.
Jul 14, 2026, 17:43 UTC
identified
We are continuing to work on a fix for this issue.
Jul 14, 2026, 18:03 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Jul 14, 2026, 20:01 UTC
resolved
This incident has been resolved.

Updates as published by mux (original).

This was part of a wider event: 19 services reported incidents within the hour.

Rebuy 17:21 UTC · Widgets and Bundle Builder not rendering
Sauce Labs 17:19 UTC · 2026-July-14 Service Incident
Mews 17:11 UTC · SiteMinder reservation delivery issues
ShipStation 17:09 UTC · Duplicate package option
Kinsta 16:32 UTC · Service disruption at the Amsterdam (NL) data center
LiveRamp External 16:29 UTC · Incident Resolved for Analytics Environment (EU) - Analytics Environment (EU) via Grafana