Matterport outage history and status
Is Matterport down right now?
No
All Systems Operational Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
Open incidents
99.71%
uptime, 90 days
1
incidents, 90 days
6 h 14 min
median time to fix
Sep 16, 2026
last incident
Matterport components
- 3D Showcase Operational
- Workshop Operational
- Cloud Operational
- Shopping Cart Operational
- Space Processing Operational
- Space Statistics Operational
- API Operational
- Capture App Operational
- Add ons Operational
- Embed SDK Operational
- SDK Bundle Operational
- Discover Operational
Matterport outage history
| Started (UTC) | Incident | Impact | Duration |
|---|---|---|---|
| Sep 16, 2026, 09:43 UTC | Intermittent Issues with Support Case Submission and Phone Support | Major | 6 h 14 min |
| May 8, 2026, 20:02 UTC | Hardware Purchases via Matterport Cart Unavailable Shopping Cart | Major | 1 h 34 min |
| Feb 16, 2026, 15:35 UTC | Payment gateway issues - Declined payments Shopping Cart | Major | 28 h 18 min |
| Feb 3, 2026, 23:30 UTC | Degradation of multiple Matterport services | No impact | <1 min |
| Oct 20, 2025, 15:10 UTC | Space Processing degradation Space Processing | Minor | 7 h 56 min |
| May 1, 2025, 11:44 UTC | Outage in Telephone System - issues receiving incoming calls | No impact | 1 h 12 min |
| Apr 30, 2025, 14:12 UTC | Invoicing Display Issue Cloud | No impact | 1 h 26 min |
| Sep 17, 2024, 20:23 UTC | Platform degradation 3D Showcase, Workshop, Cloud, API, Discover | Minor | 3 h 11 min |
| Sep 10, 2024, 03:54 UTC | Third-Party CDN Impacting Matterport Model Editing in Workshop (Asia Region) 3D Showcase, Workshop | Minor | 1 h 10 min |
| Sep 4, 2024, 19:09 UTC | Degraded Performance for Cloud/Billing Cloud, Shopping Cart | Minor | 4 h 32 min |
| Aug 27, 2024, 18:01 UTC | Platform degradation 3D Showcase, Workshop, Cloud, Space Processing, API, Discover | Minor | 1 h 43 min |
| Jan 31, 2024, 15:28 UTC | Degraded Performance 3D Showcase, Workshop, Cloud, Shopping Cart, Add ons, Discover | Minor | 2 h 17 min |
| Mar 1, 2023, 22:53 UTC | E-Mail Delay Cloud | No impact | 24 h 24 min |
| Jan 4, 2023, 23:24 UTC | E-Mail Delays Cloud | No impact | 5 h 27 min |
| Oct 25, 2022, 16:38 UTC | Showcase Loading Issues 3D Showcase | Minor | 2 h |
| Aug 25, 2022, 15:36 UTC | Schematic Floor Plans - Download issue Add ons | Major | 2 h 17 min |
| Jul 13, 2022, 22:24 UTC | Degraded Performance - Space Processing | No impact | — |
| May 27, 2022, 00:44 UTC | Discover search unavailable Discover | Minor | 16 h 04 min |
| Mar 23, 2022, 23:45 UTC | Cart (buy.matterport.com) not available Shopping Cart, Add ons | Major | 1 h 34 min |
| Dec 23, 2021, 18:14 UTC | Add-On Processing delays Add ons | Minor | 23 h 27 min |
| Dec 15, 2021, 16:45 UTC | Degraded cart performance Shopping Cart | Minor | 21 min |
| Dec 7, 2021, 16:52 UTC | Slower Model Processing Space Processing | Minor | 23 h 12 min |
| Oct 17, 2021, 22:29 UTC | Capture App Degraded Capture App | Minor | 3 h 13 min |
| Sep 17, 2021, 16:01 UTC | Tax calculations failing on Cart Shopping Cart | Major | 3 h 13 min |
| Jul 15, 2021, 18:27 UTC | Cloud Services Outage 3D Showcase, Workshop | Major | 3 h 08 min |
50 incidents in our archive since April 13, 2018.
When and where Matterport fails
By weekday
Most incidents start on Wed.
- Mon7
- Tue11
- Wed14
- Thu8
- Fri9
- Sat0
- Sun1
Most affected, last 12 months
- Shopping Cart2
When Matterport went down with others
- Sep 16, 2026, 08:10 UTC 47 services reported incidents within the hour
Other other services
FAQ
- Is Matterport down right now?
- At our last check Matterport's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
- How often does Matterport go down?
- Matterport reported 1 incidents in the last 90 days (1 major or critical), with 374 minutes of major outage: 99.71% uptime.
- When was the last Matterport outage?
- The latest reported incident started on Sep 16, 2026, 09:43 UTC: "Intermittent Issues with Support Case Submission and Phone Support", resolved after 6 h 14 min.
- How long do Matterport outages last?
- Half of Matterport's incidents in the last 90 days were resolved within 6 h 14 min.
Source: Matterport official status page · RSS of Matterport incidents · status badge for your site