Major incident

Matterport: Hardware Purchases via Matterport Cart Unavailable

Affected: Shopping Cart

Current status of Matterport: Operational — live Matterport status

Timeline

1. May 8, 2026, 20:02 UTC
   identified
   Hardware purchases via buy.matterport.com are currently unavailable for some customers due to a shipping address validation issue caused by a third‑party outage. We are actively monitoring the situation and working with the provider to restore normal functionality. Updates will be shared as more information becomes available.
2. May 8, 2026, 21:35 UTC
   resolved
   This issue has been resolved and hardware purchases are operating normally.

Updates as published by Matterport (original).