Minor incident

Infobip: Multiple Locations - Customer Portal Login Service Degradation

Affected: Global (Europe), Great Britain, Indonesia, Saudi Arabia, United Arab Emirates, United States

Current status of Infobip: Operational — live Infobip status

Timeline

1. Oct 22, 2026, 08:51 UTC
   investigating
   We are currently experiencing degradation of our Customer Portal Login Service hosted on Global (Europe), Indonesia and United States data center. You may experience issues trying to login into Customer Portal. Our dedicated team is already investigating the issue and more updates will follow.
2. Oct 22, 2026, 09:20 UTC
   identified
   Investigation of our dedicated team showed that following locations are affected: United Arab Emirates, Global (Europe), Great Britain, Indonesia, United States and Saudi Arabia. Root cause of the issue was identified and team is actively working on a fix implementation.
3. Oct 22, 2026, 10:00 UTC
   identified
   We are continuing to work on a fix for this issue.
4. Oct 22, 2026, 10:07 UTC
   resolved
   The issue has been successfully resolved and the Customer Portal login service is once again fully operational. Start (UTC): 20 October 2026 12:07 End (UTC): 22 October 2026 09:59 Impact: Customer Portal Login

Updates as published by Infobip (original).