HeyGen outage history and status
Is HeyGen down right now?
No
All Systems Operational Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
Open incidents
99.83%
uptime, 90 days
9
incidents, 90 days
1 h 06 min
median time to fix
Oct 10, 2026
last incident
HeyGen components
- https://www.heygen.com Operational
- https://app.heygen.com Operational
- https://api.heygen.com Operational
- https://www.liveavatar.com Operational
- https://app.liveavatar.com Operational
- https://api.liveavatar.com Operational
HeyGen outage history
| Started (UTC) | Incident | Impact | Duration |
|---|---|---|---|
| Oct 10, 2026, 00:37 UTC | incident fixed and monitoring | No impact | 28 h 19 min |
| Oct 4, 2026, 22:13 UTC | Video Agent Outage | No impact | 42 min |
| Sep 18, 2026, 23:03 UTC | HeyGen Video Workflow Failures | Minor | 6 h 17 min |
| Sep 16, 2026, 18:55 UTC | Seedance Outage | Major | 2 min |
| Sep 9, 2026, 19:25 UTC | Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions | Major | 3 h 39 min |
| Aug 20, 2026, 04:14 UTC | Increase load on our DB causing service degradation | No impact | 1 h 06 min |
| Aug 17, 2026, 15:26 UTC | Degraded Service | Minor | 29 min |
| Aug 13, 2026, 05:36 UTC | Elevated video translate latency and failure | No impact | 9 h 37 min |
| Jul 30, 2026, 17:35 UTC | Slow down/Limited Capabilities | No impact | 43 min |
| Jul 24, 2026, 01:31 UTC | Temporary Outages | Minor | 1 h 42 min |
| Jul 1, 2026, 19:54 UTC | Service Outage | Critical | 3 h 39 min |
| Jun 30, 2026, 19:28 UTC | GPU Vendor Issue | Major | 1 h 19 min |
| Jun 22, 2026, 20:01 UTC | Degraded Performance | Minor | 1 h 09 min |
| Jun 18, 2026, 07:37 UTC | Temporary Outage | Minor | 2 min |
| May 19, 2026, 22:59 UTC | Elevated Error Rates across APP and API | Minor | 12 min |
| Apr 29, 2026, 18:00 UTC | "Generate Result" Button Not Responding | No impact | 1 min |
| Apr 25, 2026, 20:05 UTC | Elevated Errors for APIs | Minor | 5 h 01 min |
| Apr 14, 2026, 18:13 UTC | App not operational | Critical | 59 min |
| Apr 13, 2026, 15:48 UTC | Slow video creation | Major | 5 h 57 min |
| Apr 1, 2026, 18:24 UTC | Database issues | Minor | 25 min |
| Mar 26, 2026, 07:08 UTC | Site is slow | Minor | 14 min |
| Feb 20, 2026, 22:50 UTC | API Product service hinderince | Minor | 24 min |
| Feb 6, 2026, 19:25 UTC | Voice cache degradation | Major | 19 min |
| Feb 4, 2026, 00:34 UTC | Video Agent Service Degraded | No impact | 36 min |
| Feb 2, 2026, 17:48 UTC | Avatar iv backlog is high | Minor | 2 h 03 min |
25 incidents in our archive since February 2, 2026.
When and where HeyGen fails
By weekday
Most incidents start on Wed.
- Mon4
- Tue3
- Wed6
- Thu5
- Fri4
- Sat2
- Sun1
When HeyGen went down with others
- Sep 9, 2026, 18:35 UTC 12 services reported incidents within the hour
- Aug 17, 2026, 13:23 UTC 30 services reported incidents within the hour
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FAQ
- Is HeyGen down right now?
- At our last check HeyGen's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
- How often does HeyGen go down?
- HeyGen reported 9 incidents in the last 90 days (2 major or critical), with 221 minutes of major outage: 99.83% uptime.
- When was the last HeyGen outage?
- The latest reported incident started on Oct 10, 2026, 00:37 UTC: "incident fixed and monitoring", resolved after 28 h 19 min.
- How long do HeyGen outages last?
- Half of HeyGen's incidents in the last 90 days were resolved within 1 h 06 min.
Source: HeyGen official status page · RSS of HeyGen incidents · status badge for your site