No impact incident

HeyGen: incident fixed and monitoring

Oct 10, 2026, 00:37 UTC

started

04:56 UTC

resolved October 11, 2026

28 h 19 min

duration

Current status of HeyGen: Operational — live HeyGen status

Timeline

Oct 10, 2026, 00:37 UTC
monitoring
Around 4,000 signed-in users received this error, 2,000 of which are not able to sign in at the end of the session. 800 of those 2,000 are returning users, and 1,200 of them are new users.
Oct 11, 2026, 04:56 UTC
resolved
incident resolved

Updates as published by HeyGen.

InterServer 01:24 UTC · Kvm26 dfw1
minimax 01:06 UTC · Elevated errors on Large Language Models (LLM)
Experian B2B 00:47 UTC · Intermitência na Solução de SDK Liveness Facetec,, SDK Liveness Serasa e SDK de Documentos
ServiceTitan 00:28 UTC · Enterprise Hub/Login Issues
Vercel 00:15 UTC · Delays in Drains, Observability, and Workflow in Washington (iad1)
Cielo 23:38 UTC · Queda na conversão de pagamentos via QR Code nos produtos Pix Bancos e Pix Cielo