No impact incident
HeyGen: Video Agent Outage
Oct 4, 2026, 22:13 UTC
started
22:55 UTC
resolved
42 min
duration
Current status of HeyGen: Operational — live HeyGen status
Timeline
- Oct 4, 2026, 22:13 UTCinvestigatingWe are investigating an issue with Video Agent chats not surfacing and loading
- Oct 4, 2026, 22:55 UTCresolvedIdentified the rootcause and resolved. Video Agent is back.
Updates as published by HeyGen.
More HeyGen incidents
- October 10, 2026 incident fixed and monitoring
- September 16, 2026 Seedance Outage
- September 9, 2026 Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions
- July 1, 2026 Service Outage
- June 30, 2026 GPU Vendor Issue
- April 14, 2026 App not operational