Major incident

HeyGen: Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions

Sep 9, 2026, 19:25 UTC

started

23:03 UTC

resolved

3 h 39 min

duration

Current status of HeyGen: Operational — live HeyGen status

Timeline

Sep 9, 2026, 19:25 UTC
identified
Root cause identified. A fix is rolling out shortly. Some users may also see permission errors on new videos in the dashboard — we're confirming whether that's related.
Sep 9, 2026, 23:03 UTC
resolved
The incident has been resolved.

Updates as published by HeyGen.

This was part of a wider event: 12 services reported incidents within the hour.

ITS Network & Systems 20:17 UTC · Internet connectivity issues in Seventh College
Ledger 20:14 UTC · Near Protocol (NEAR) Mainnet Degraded Service
Vanta 19:56 UTC · Sync operations failing for GCP Firestore
Mews 19:30 UTC · Downgraded Performance
Buildkite 19:07 UTC · Buildkite service disruption
Experian B2B 19:02 UTC · Intermitência no acesso Web para Link Validação Segura, Portal Allowme e SDK Web
UNLV 18:59 UTC · Carol C. Harter Classroom Building Complex (CHB) network outage
Demandbase 18:35 UTC · Slowness in Ad Campaigns