OutageDB

Major incident

HeyGen: Seedance Outage

Sep 16, 2026, 18:55 UTC
started
18:57 UTC
resolved
2 min
duration

Current status of HeyGen: Operational — live HeyGen status

Timeline

  1. Sep 16, 2026, 18:55 UTC
    monitoring
    Between 8:00AM and 11:00AM PST, Seedance requests failed or timed out. We've deployed a fix and error rates have returned to normal. We're continuing to monitor. Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.
  2. Sep 16, 2026, 18:57 UTC
    resolved
    Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.

Updates as published by HeyGen.

Other services with incidents at the same time

This was part of a wider event: 30 services reported incidents within the hour.

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