Critical incident

HeyGen: Service Outage

Current status of HeyGen: Operational — live HeyGen status

Timeline

1. Jul 1, 2026, 19:54 UTC
   investigating
   Services are experiencing outages. Investigating the root cause.
2. Jul 1, 2026, 20:02 UTC
   monitoring
   We have identified the issue and reverted the changes. Site is operational now; monitoring for further issues.
3. Jul 1, 2026, 21:01 UTC
   investigating
   Services are experiencing outages. Triaging in process.
4. Jul 1, 2026, 21:12 UTC
   investigating
   We have reverted the deployment that caused the issue. The site is operational, and we are investigating the root cause.
5. Jul 1, 2026, 23:33 UTC
   resolved
   We have resolved the issue. Services are back to normal.

Updates as published by HeyGen.