Major incident

HeyGen: Slow video creation

Current status of HeyGen: Operational — live HeyGen status

Timeline

1. Apr 13, 2026, 15:48 UTC
   investigating
   We have identified an issue where the creation of videos aren't getting processed.
2. Apr 13, 2026, 17:03 UTC
   investigating
   We have identified an issue where the creation of videos aren't getting processed.
3. Apr 13, 2026, 19:34 UTC
   monitoring
   The issue should be mostly resolved now. Some workflows might have failed during that period. We're actively monitoring for any more errors.
4. Apr 13, 2026, 21:45 UTC
   resolved
   The issue has been resolved.

Updates as published by HeyGen.