Minor incident
Herbalife: Due to vendor issues , Multifactor authentication services are not working for DS Commerce, and herbalife.com and Login services are down.
Oct 6, 2026, 16:44 UTC
started
18:03 UTC
resolved
1 h 18 min
duration
Affected: MyHerbalife, DS - Ecommerce
Current status of Herbalife: Operational — live Herbalife status
Timeline
- Oct 6, 2026, 16:44 UTCidentifiedUsers won't be able to login to DS Commerce or Herbalife.com. MyHerbalife login is avaiable to login using email as authentication.
- Oct 6, 2026, 18:03 UTCresolvedThis incident has been resolved.
Updates as published by Herbalife (original).
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More Herbalife incidents
- October 25, 2026 An order rate dip was observed on myHerbalife.com globally. Members may have experienced slowness or encountered errors when attempting to place orders on the site.
- October 22, 2026 Due to vendor issue (Genesys), Contact Center agents at the Malaysia Contact center were not able to answer the calls
- October 19, 2026 Due to vendor (Avoxi) issue, Members are unable to reach the Contact Center in Kiev, Ukraine
- August 9, 2026 Order rate dip is observed on India myHerbalife.com website
- July 17, 2026 Due to the vendor (Intuition) issue, members are unable to access the HL Learn and Learning Center.
- May 29, 2026 An order rate dip is observed on myHerbalife.com