Minor incident
Herbalife: Due to vendor issue (Genesys), Contact Center agents at the Malaysia Contact center were not able to answer the calls
Oct 22, 2026, 03:19 UTC
started
01:00 UTC
resolved
—
duration
Current status of Herbalife: Operational — live Herbalife status
Timeline
- Oct 22, 2026, 01:00 UTCresolvedAgents are now able to answer the Member calls as normal.
Updates as published by Herbalife (original).
Other services with incidents at the same time
- Pitt Digital Systems 04:02 UTC · RESOLVED: Vendor Issue Affecting Ability of Teams Desk Phones to Make and Receive Calls
- Supabase 03:53 UTC · Project lifecycle operation errors in the EU region
- Anthropic (Claude) 03:50 UTC · Elevated errors affecting Connectors
- Plaid 03:34 UTC · Service Disruption Impacting Chase connections
- Treasure AI 03:24 UTC · [US Region][Tokyo Region][EU Region][AP03 Region] Data Connector Integrations - Date columns from S3 Parquet imports loaded as text
- npm 02:33 UTC · Degraded Package Install and Publishing
More Herbalife incidents
- October 25, 2026 An order rate dip was observed on myHerbalife.com globally. Members may have experienced slowness or encountered errors when attempting to place orders on the site.
- October 19, 2026 Due to vendor (Avoxi) issue, Members are unable to reach the Contact Center in Kiev, Ukraine
- October 6, 2026 Due to vendor issues , Multifactor authentication services are not working for DS Commerce, and herbalife.com and Login services are down.
- August 9, 2026 Order rate dip is observed on India myHerbalife.com website
- July 17, 2026 Due to the vendor (Intuition) issue, members are unable to access the HL Learn and Learning Center.
- May 29, 2026 An order rate dip is observed on myHerbalife.com