Major incident

Bentley Systems: IMS Authentication and Login Issues: MFA Services

Affected: Authentication / Login

Current status of Bentley Systems: Operational — live Bentley Systems status

Timeline

1. Oct 6, 2026, 17:21 UTC
   investigating
   Our team is currently investigating an issue affecting IMS. Users who utilize our MFA services may experience problems signing in. We are working diligently with our service provider to identify the root cause and implement a resolution. We will provide further updates as more information becomes available. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
2. Oct 6, 2026, 17:53 UTC
   identified
   Our service provider has identified the cause of the issue and is actively working to restore services. We will continue to provide updates as soon as new information becomes available. We appreciate your patience and understanding.
3. Oct 6, 2026, 18:11 UTC
   monitoring
   Our service provider has restored the affected service. We will continue to monitor the environment to verify that all services have been fully restored and are operating normally.
4. Oct 6, 2026, 18:15 UTC
   resolved
   This incident has been resolved and the service is now working normally. Thank you.

Updates as published by Bentley Systems (original).