OutageDB

Herbalife outage history and status

Is Herbalife down right now?

No
All Systems Operational Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
99.74%
uptime, 90 days
11
incidents, 90 days
1 h 18 min
median time to fix
Oct 25, 2026
last incident

Herbalife components

Herbalife outage history

Nov: 5 incidents, 86 min of major outage 5 Nov Dec: 3 incidents, 348 min of major outage 3 Dec Jan: 2 incidents, 0 min of major outage 2 Jan Feb: 5 incidents, 1440 min of major outage 5 Feb Mar: 3 incidents, 132 min of major outage 3 Mar Apr: 3 incidents, 91 min of major outage 3 Apr May: 5 incidents, 272 min of major outage 5 May Jun: 1 incidents, 0 min of major outage 1 Jun Jul: 7 incidents, 357 min of major outage 7 Jul Aug: 5 incidents, 341 min of major outage 5 Aug Sep: 2 incidents, 0 min of major outage 2 Sep Oct: 4 incidents, 0 min of major outage 4 Oct
Herbalife incidents per month, last 12 months. Red: months with a major or critical outage. Shaded: before our complete history.
Started (UTC)IncidentImpactDuration
Oct 25, 2026, 09:55 UTC An order rate dip was observed on myHerbalife.com globally. Members may have experienced slowness or encountered errors when attempting to place orders on the site.
MyHerbalife
 Minor 1 h 30 min
Oct 22, 2026, 03:19 UTC Due to vendor issue (Genesys), Contact Center agents at the Malaysia Contact center were not able to answer the calls Minor —
Oct 19, 2026, 10:37 UTC Due to vendor (Avoxi) issue, Members are unable to reach the Contact Center in Kiev, Ukraine
Sales/Call Center
 No impact 48 min
Oct 6, 2026, 16:44 UTC Due to vendor issues , Multifactor authentication services are not working for DS Commerce, and herbalife.com and Login services are down.
MyHerbalife, DS - Ecommerce
 Minor 1 h 18 min
Sep 25, 2026, 06:32 UTC Member Caller ID validation is not functioning in the Genesys application for multiple countries across APAC and India.
Sales/Call Center
 Minor 26 min
Sep 14, 2026, 20:27 UTC DS Commerce and herbalife.com intermittent issues
DS - Ecommerce
 Minor 17 h 40 min
Aug 26, 2026, 21:26 UTC We are currently experiencing an issue affecting HL MyClub and receipting functionality.
Receipting, HL MyClub
 Minor 43 h 52 min
Aug 26, 2026, 08:05 UTC Due to vendor (Avoxi) issue, Members are unable to reach the contact center in Bucharest & Cluj, Romania
Sales/Call Center
 Minor 22 min
Aug 21, 2026, 19:26 UTC HL MyClub / MyHerbalife Shop Issue
Online Ordering, HL MyClub
 Minor 26 min
Aug 9, 2026, 07:34 UTC Order rate dip is observed on India myHerbalife.com website
Online Ordering
 Major 5 h 41 min
Aug 7, 2026, 06:06 UTC The Online Contract (OLC) application on MyHerbalife for Kazakhstan is currently under maintenance. The service is temporarily unavailable during this time.
Online Application
 No impact 5 h 35 min
Jul 27, 2026, 16:03 UTC Some US Distributors might experience issues with Payment Processing through Clover
HL MyClub
 Minor 1 h 24 min
Jul 24, 2026, 21:21 UTC Some US Distributors cannot create the Distributor Commerce on the site builder in MyHerbalife
Site Builder
 No impact 36 min
Jul 24, 2026, 21:19 UTC Some US Distributors cannot create the Distributor Commerce on the site builder in MyHerbalife Minor —
Jul 23, 2026, 15:39 UTC Multiple Herbalife Applications are Down (MyHerbalife, HL MyClub, Bizworks, DS Commerce)
Account Login, Online Ordering, MyHerbalife, Online Application, Receipting, Point of Sale (POS)
 No impact 4 h 04 min
Jul 21, 2026, 11:02 UTC Due to vendor (Almaty Zharyk) issue, the Almaty, Kazakhstan Contact center and surrounding areas were experiencing an electrical power outage. No impact —
Jul 17, 2026, 08:19 UTC Due to the vendor (Intuition) issue, members are unable to access the HL Learn and Learning Center.
Online Training/HNGrow
 Critical 5 h 57 min
Jul 15, 2026, 08:42 UTC Due to vendor (Mastercard 3D Secure) issue, payment transactions are failing resulting in an order rate dip on MyHerbalife.com Website.
Online Ordering
 No impact 26 min
Jun 26, 2026, 06:34 UTC Due to vendor (CATO) issue, some users were facing performance issues across all applications in Bangalore-GBS, India location.
Sales/Call Center
 Minor 1 h 15 min
May 29, 2026, 05:51 UTC An order rate dip is observed on myHerbalife.com
Online Ordering, MyHerbalife, Receipting, BizWorks Reports, HL MyClub
 Critical 2 h 54 min
May 25, 2026, 09:50 UTC Due to vendor (Avoxi) issue, Members are unable to reach the Contact Center in Ghana, Accra.
Sales/Call Center
 Minor 38 min
May 25, 2026, 05:34 UTC Some Contact Center agents at the GBS Bangalore location are experiencing performance degradation and slowness across multiple applications.
Sales/Call Center, Microsoft Outlook, GOC
 Minor 1 h 55 min
May 17, 2026, 05:18 UTC Members are facing issues login or product ordering in MyHerbalife.com websites globally
Account Login, Online Ordering, MyHerbalife, Online Application, Receipting, Point of Sale (POS)
 Major 1 h 38 min
May 4, 2026, 07:41 UTC Due to vendor issue (Mosenergosbyt), the Moscow, Russia Contact Center and surrounding areas had experienced an electrical power outage.
Sales/Call Center
 Minor <1 min
Apr 13, 2026, 05:40 UTC Bangalore contact center lines have been restored. We are currently addressing audio quality issues and working to resolve them as quickly as possible.
Sales/Call Center
 Minor 5 h 17 min

51 incidents in our archive since October 6, 2025.

When and where Herbalife fails

By weekday

Most incidents start on Mon.

  • Mon12
  • Tue9
  • Wed5
  • Thu5
  • Fri11
  • Sat4
  • Sun5

Most affected, last 12 months

  • Sales/Call Center17
  • Online Ordering12
  • MyHerbalife10
  • HL MyClub8
  • BizWorks Reports5
  • DS - Ecommerce5
  • Receipting5
  • Account Login3

When Herbalife went down with others

Other e-commerce services

FAQ

Is Herbalife down right now?
At our last check Herbalife's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
How often does Herbalife go down?
Herbalife reported 11 incidents in the last 90 days (1 major or critical), with 341 minutes of major outage: 99.74% uptime.
When was the last Herbalife outage?
The latest reported incident started on Oct 25, 2026, 09:55 UTC: "An order rate dip was observed on myHerbalife.com globally. Members may have experienced slowness or encountered errors when attempting to place orders on the site.", resolved after 1 h 30 min.
How long do Herbalife outages last?
Half of Herbalife's incidents in the last 90 days were resolved within 1 h 18 min.

Source: Herbalife official status page · RSS of Herbalife incidents · status badge for your site