Major incident

Cytracom: UCaaS: Degraded Fax Service

Oct 28, 2026, 17:06 UTC

started

02:00 UTC

resolved October 29, 2026

8 h 54 min

duration

Affected: Fax Completion

Current status of Cytracom: Operational — live Cytracom status

Timeline

Oct 28, 2026, 15:10 UTC
investigating
Our fax provider, Documo, is experiencing SIP-related network issues that may affect some inbound faxes. Their team is investigating, and we will update this page once the issue is resolved. Outbound faxes and fax management are expected to continue functioning normally.
Oct 28, 2026, 17:06 UTC
monitoring
Our fax provider, Documo, reported that a fix has been implemented, and we are monitoring the results.
Oct 28, 2026, 17:15 UTC
monitoring
Our fax provider, Documo, reported that a fix has been implemented, and we are monitoring the results.
Oct 29, 2026, 02:00 UTC
resolved
This incident has been resolved.

Updates as published by Cytracom (original).

This was part of a wider event: 39 services reported incidents within the hour.

WP Media 18:05 UTC · CPCSS is down for maintenance
Zenoti 17:56 UTC · Zenoti Application Slowness - AMRS09
Listrak 17:43 UTC · Performance degradation with SMS
Close 17:41 UTC · App is unavailable for some customers
Stripe 17:39 UTC · Elevated Issuing errors from 17:13 - 20:41 UTC
Optimizely Service 17:27 UTC · Content Graph Performance Degredation
Whatnot 17:18 UTC · DPD UK is experiencing label generation issues. Please try again later.
Telnyx 17:18 UTC · Unexpected wireless voice usage and charges
Infobip 17:15 UTC · United States - HTTP API Degradation
Telnyx 17:14 UTC · Wireless session drops in DC2
SurveyMonkey 17:14 UTC · Errors occurring across the site
Harness 17:10 UTC · Intermittent CI Pipeline using VM Runner slowness and errors
Twilio 17:09 UTC · Twilio Console Errors
ITS Network & Systems 17:00 UTC · eforms.ucsd.edu website down
Nextiva 16:54 UTC · NextivaONE and NextOS Platform Login Issues