Critical incident
SurveyMonkey: Errors occurring across the site
Oct 28, 2026, 17:14 UTC
started
17:38 UTC
resolved
25 min
duration
Affected: SurveyMonkey
Current status of SurveyMonkey: Operational — live SurveyMonkey status
Timeline
- Oct 28, 2026, 17:14 UTCinvestigatingWe are currently investigating this issue.
- Oct 28, 2026, 17:20 UTCidentifiedThe issue has been identified and a fix is being implemented.
- Oct 28, 2026, 17:24 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Oct 28, 2026, 17:38 UTCresolvedThis incident has been resolved.
Updates as published by SurveyMonkey (original).
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- Close 17:41 UTC · App is unavailable for some customers
- Stripe 17:39 UTC · Elevated Issuing errors from 17:13 - 20:41 UTC
- Optimizely Service 17:27 UTC · Content Graph Performance Degredation
- Whatnot 17:18 UTC · DPD UK is experiencing label generation issues. Please try again later.
- Telnyx 17:18 UTC · Unexpected wireless voice usage and charges
- Infobip 17:15 UTC · United States - HTTP API Degradation
- Telnyx 17:14 UTC · Wireless session drops in DC2
- Harness 17:10 UTC · Intermittent CI Pipeline using VM Runner slowness and errors
- Twilio 17:09 UTC · Twilio Console Errors
- Cytracom 17:06 UTC · UCaaS: Degraded Fax Service
- ITS Network & Systems 17:00 UTC · eforms.ucsd.edu website down
More SurveyMonkey incidents
- October 14, 2026 Login and signup issues
- September 24, 2026 Audience Preview Page is not responding
- August 19, 2026 Blank page for Multi-Survey Analysis
- August 18, 2026 Excel/CSV Exports are failing
- July 14, 2026 Customers are unable to contact support through our Help Center chatbot
- June 23, 2026 Issue with Log In page