Major incident

Cytracom: UCaaS: Partial Inbound and Outbound Call Failure

Affected: Call Completion, BLF Presence

Current status of Cytracom: Operational — live Cytracom status

Timeline

1. Jul 9, 2026, 17:53 UTC
   investigating
   One of the servers in our fleet experiencing network connectivity issues and our engineering team is investigating. If you are in that server, you may experience intermittent call failures. We will resolve this quickly and thanks for your patience.
2. Jul 9, 2026, 17:55 UTC
   monitoring
   We restarted the network interface and the calls should flow as usual. Thanks for your patience during this issue.
3. Jul 9, 2026, 18:05 UTC
   resolved
   This incident has been resolved.

Updates as published by Cytracom (original).