Critical incident

Cytracom: UCaaS: Inbount/Outbound Calls Failing

Affected: Call Completion, BLF Presence

Current status of Cytracom: Operational — live Cytracom status

Timeline

1. Jul 30, 2026, 18:10 UTC
   identified
   We are investigating an issue impacting inbound and outbound call failures. We we identified an incorrect configuration that caused this issue. We are working on a fix and will update soon.
2. Jul 30, 2026, 18:16 UTC
   monitoring
   A fix has been implemented and we the calls are flowing as usual. We are closely monitoring for any other issues.
3. Jul 30, 2026, 21:25 UTC
   resolved
   This incident has been resolved. We have implemented an extra step so the automated config management doesn't trigger outside a declared maintenance window. We apologize for the disruption caused by this.

Updates as published by Cytracom (original).