Minor incident

Greenhouse: Issues with Adobe Sign

Affected: Adobe Acrobat Sign

Current status of Greenhouse: Operational — live Greenhouse status

Timeline

1. Oct 27, 2026, 16:51 UTC
   investigating
   Adobe is experiencing an incident with Core Services, which is causing issues with document signing. We are monitoring this incident.
2. Oct 27, 2026, 16:52 UTC
   monitoring
   We are monitoring the Adobe incident and will provide updates as they are available.
3. Oct 27, 2026, 17:26 UTC
   monitoring
   We're aware that some customers in North America may see delays or errors when sending offer letters for e-signature with Adobe Acrobat Sign. The Adobe preparation window may load slowly or not finish loading, and resending may not resolve it. This is caused by an issue on Adobe's side that is slowing down document processing for Acrobat Sign in North America. Adobe is investigating, and you can follow their updates on the Adobe status page ( Adobe Acrobat Sign, issue #202610270039 ). Other Greenhouse features are not affected, and offers that were already sent are not affected. We recommend waiting before trying again, because repeated attempts can create duplicate drafts. We'll update this page as Adobe makes progress.
4. Oct 27, 2026, 20:03 UTC
   resolved
   Adobe has resolved their issues with Acrobat Sign as of 3:22 PM EDT. We are closing our incident as well.

Updates as published by Greenhouse (original).