Critical incident

Contentstack: Contentstack - AWS EU - Webhook Delivery Disruption

Affected: Webhook Dispatcher

Current status of Contentstack: Operational — live Contentstack status

Timeline

1. Aug 28, 2026, 11:16 UTC
   investigating
   On August 28 around 08:00 UTC, we began investigating an issue affecting the Webhook Dispatcher in the AWS EU region. During this time, webhook triggers are not being fired for any events across all customers in this region. Content publishing itself is not affected and continues to process normally; this issue is limited to webhook delivery. Our engineering team has been mobilized and is actively working to identify the root cause and restore normal service. Customer Action: No action is required from customers at this time. If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at [email protected].
2. Aug 28, 2026, 11:57 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Aug 28, 2026, 12:08 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Aug 28, 2026, 12:15 UTC
   resolved
   This incident has been resolved.

Updates as published by Contentstack (original).