Minor incident

BigCommerce: Search is returning server errors for a subset of stores

Oct 5, 2026, 16:40 UTC

started

19:11 UTC

resolved

2 h 30 min

duration

Affected: Storefront

Current status of BigCommerce: Operational — live BigCommerce status

Timeline

Oct 5, 2026, 16:40 UTC
investigating
We are currently investigating this issue.
Oct 5, 2026, 16:45 UTC
identified
The issue has been identified and a fix is being implemented.
Oct 5, 2026, 16:47 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Oct 5, 2026, 17:50 UTC
monitoring
Search errors are resolved, but we are addressing an indexing delay stemming from this incident. Recent changes for affected stores may take longer to appear in search.
Oct 5, 2026, 19:11 UTC
resolved
This incident has been resolved.

Updates as published by BigCommerce (original).

This was part of a wider event: 47 services reported incidents within the hour.

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OpenAI 16:58 UTC · Elevated errors in ChatGPT conversations
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Altium 365 16:47 UTC · Incident with Components and Supply Chain
Grafana Cloud 16:17 UTC · IRM Unable to Send SMS to Thailand Numbers
Wave 16:13 UTC · Error page when trying to access Wave
CloudLinux 16:10 UTC · BTR (CVE-2026-64507, CVE-2026-64508) Spectre v2 kernel memory leak
Kickstarter 15:58 UTC · Login and Signup Prevented due to 3rd Party Outage
OpenAI 15:50 UTC · Admin Console Intermittently Inaccessible