Minor incident

Grafana Cloud: IRM Unable to Send SMS to Thailand Numbers

Affected: Incident Management and Response (IRM)

Current status of Grafana Cloud: Operational — live Grafana Cloud status

Timeline

1. Oct 5, 2026, 16:17 UTC
   investigating
   We are currently investigating an issue impacting all SMS attempts to Austria for IRM. All SMS attempts to Austria for IRM are currently blocked. We are working on a resolution, and an update will follow as soon as we have more info. Users should configure mobile push or phone calls as notifications.
2. Oct 5, 2026, 21:47 UTC
   identified
   The issue has been identified. We are working on a resolution, but do not have an ETA at this time. We will provide another update as soon as we have more information to share. Users should configure mobile push or phone calls as notifications.
3. Oct 6, 2026, 13:42 UTC
   identified
   This issue is also impacting numbers from Thailand and Bangladesh. The title of this status page has been updated to reflect this. Users should configure mobile push or phone calls as notifications. We are working on a resolution, and we will provide another update as soon as we have more information to share.
4. Oct 9, 2026, 12:51 UTC
   identified
   We are continuing working on a resolution, and will provide another update as soon as we have more information to share. In the meantime we recommend, affected users to configure mobile push or phone calls as notifications.
5. Oct 13, 2026, 21:35 UTC
   identified
   We are continuing working on a resolution, and will provide another update as soon as we have more information to share. In the meantime we recommend, affected users to configure mobile push or phone calls as notifications.
6. Oct 15, 2026, 09:33 UTC
   identified
   SMS delivery to Austrian numbers has been restored. SMS delivery to Thailand and Bangladesh is still affected, and we are continuing to work on a resolution. We will provide another update as soon as we have more information to share. In the meantime, we recommend that affected users configure mobile push or phone calls as notifications.
7. Oct 16, 2026, 15:20 UTC
   identified
   SMS delivery to Bangladesh has been restored. SMS delivery to Thailand is still affected, and we are continuing to work on a resolution. We will provide another update as soon as we have more information to share. In the meantime, we recommend that affected users configure mobile push or phone calls as notifications.
8. Oct 19, 2026, 11:40 UTC
   resolved
   Following further investigation, we've confirmed that SMS delivery to certain destinations is not currently supported. We've updated our documentation to clarify the supported destinations and available notification options. We recommend using mobile push notifications or phone calls as alternatives where SMS delivery is unavailable.

Updates as published by Grafana Cloud (original).