Critical incident

Kaseya: Spanning - Canada and Asia-Pacific Regions - CA/AP-based Spanning Customers Unable To Login

Affected: Spanning Uniview Portal

Current status of Kaseya: Partial outage — live Kaseya status

Timeline

1. Sep 14, 2026, 16:53 UTC
   investigating
   We are aware of a problem where Spanning customers hosted in the Canada and Asia-Pacific regions are currently unable to login to their accounts. The Kaseya Engineering Team is currently investigating this issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
2. Sep 14, 2026, 18:34 UTC
   monitoring
   Following the identification of issues affecting customer account access in the Canada and Asia-Pacific regions, further investigation determined that customers in the US region were also impacted. A fix has been deployed, and full access to Spanning accounts has been restored across all affected regions. Our R&D team is monitoring for any other issues.
3. Sep 14, 2026, 19:58 UTC
   resolved
   This incident has been resolved.

Updates as published by Kaseya (original).