OutageDB

Major incident

HiBob: We’ve identified an issue with our DocuSign integration

Nov 3, 2026, 15:16 UTC
started
17:52 UTC
resolved
2 h 36 min
duration

Affected: Docs

Current status of HiBob: Operational — live HiBob status

Timeline

  1. Nov 3, 2026, 15:16 UTC
    investigating
    We are investigating an issue where requesting signatures through the DocuSign integration in Bob may fail with a general error. We will share further updates as more information becomes available.
  2. Nov 3, 2026, 16:28 UTC
    identified
    We have identified the cause of the issue affecting DocuSign signature requests in Bob. Our team is working on a fix, and we will share an update once it is ready.
  3. Nov 3, 2026, 17:09 UTC
    monitoring
    A fix has been deployed for the issue affecting DocuSign signature requests in Bob. We are monitoring to confirm that requests are completing successfully.
  4. Nov 3, 2026, 17:52 UTC
    resolved
    The issue affecting DocuSign signature requests in Bob has been resolved. A recent update to our document integration infrastructure caused requests to fail. We reverted the update and confirmed that signature requests are working as expected

Updates as published by HiBob (original).

Other services with incidents at the same time

This was part of a wider event: 18 services reported incidents within the hour.

More HiBob incidents