OutageDB

Minor incident

Twilio: SMS Delivery Delays from Twilio to Surf Telecom Brazil

Oct 23, 2026, 03:51 UTC
started
19:31 UTC
resolved
15 h 41 min
duration

Affected: SMS, Latin America

Current status of Twilio: Minor issues — live Twilio status

Timeline

  1. Oct 23, 2026, 03:51 UTC
    investigating
    Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
  2. Oct 23, 2026, 04:56 UTC
    investigating
    Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
  3. Oct 23, 2026, 07:02 UTC
    investigating
    Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
  4. Oct 23, 2026, 11:03 UTC
    investigating
    Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
  5. Oct 23, 2026, 14:23 UTC
    identified
    Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
  6. Oct 23, 2026, 14:24 UTC
    monitoring
    We have observed a recovery in SMS delivery from Twilio to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
  7. Oct 23, 2026, 16:24 UTC
    monitoring
    We have observed a recovery in SMS delivery from Twilio to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
  8. Oct 23, 2026, 19:31 UTC
    resolved
    The incident has been resolved and SMS delivery from Twilio to Surf Telecom network subscribers in Brazil is operating normally.

Updates as published by Twilio (original).

Other services with incidents at the same time

This was part of a wider event: 57 services reported incidents within the hour.

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