Minor incident

LogicMonitor: LogicMonitor Support Services Temporarily Unavailable Due to Scheduled Salesforce Maintenance

Affected: Technical Support, Technical Support, Technical Support, Technical Support, Technical Support, Technical Support, Technical Support, Technical Support

Current status of LogicMonitor: Operational — live LogicMonitor status

Timeline

1. Oct 23, 2026, 03:45 UTC
   investigating
   LogicMonitor Support is currently experiencing a temporary service disruption due to ongoing maintenance of Salesforce Service Cloud, our support ticketing platform. During this maintenance window, customers may be unable to submit or receive updates on support tickets or connect with our Technical Support team through live chat. We are monitoring the situation and will restore normal support operations as soon as Salesforce Service Cloud becomes available. We apologize for the inconvenience and appreciate your patience and understanding. We will provide further updates as they become available.
2. Oct 23, 2026, 04:39 UTC
   investigating
   Our support services remain impacted as Salesforce Service Cloud is currently unavailable. We continue to monitor the situation and will provide further updates as soon as additional information becomes available. Thank you for your continued patience and understanding.
3. Oct 23, 2026, 05:58 UTC
   investigating
   The disruption to LogicMonitor Support services remains ongoing due to Salesforce Service Cloud maintenance. We continue to monitor the situation and will provide further updates as they become available. Thank you for your continued patience.
4. Oct 23, 2026, 06:06 UTC
   resolved
   This incident has been resolved.

Updates as published by LogicMonitor (original).