No impact incident

Qualtrics: Customer Hub Issues

Affected: Survey Taking, Email, WAI Project Editing, Product Documentation, Endpoint: https://cxstudio.clarabridge.net/dashboard/, SMS (Text), Survey Editing, Live Support, Session Replay, US Endpoint: https://studio.us1.qualtrics.io/dashboard/, Logins, Visitor Intercept Display, Canada Endpoint: https://studio.ca1.qualtrics.io/dashboard/, Online Panels, Data Processing, UK Endpoint: https://studio.eu2.qualtrics.io/dashboard/, Projects, EU Endpoint: https://studio.fra1.qualtrics.com/dashboard/, Administration, ANZ Endpoint: https://studio.aus1.qualtrics.io/dashboard/, XM Directory / Contacts, FedRAMP Endpoint: https://studio.gov1.qualtrics.com/, Dashboards, Results and Reports, Workflows, Tickets, API / Developer Platform, Online Reputation Management, Qualtrics-owned SFTP server, Stats iQ & Text iQ, Experience Community

Current status of Qualtrics: Operational — live Qualtrics status

Timeline

1. Oct 23, 2026, 03:18 UTC
   investigating
   We are currently investigating issues regarding a segment of customers being unable to access the My License page, submit payments through our client billing service, or submit Account Services tickets.
2. Oct 23, 2026, 15:19 UTC
   resolved
   This incident has been resolved.

Updates as published by Qualtrics (original).