OutageDB

No impact incident

OpenAI: Delays in customer support responses

Oct 23, 2026, 03:41 UTC
started
05:58 UTC
resolved
2 h 17 min
duration

Current status of OpenAI: Operational — live OpenAI status

Timeline

  1. Oct 23, 2026, 03:41 UTC
    investigating
    We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.
  2. Oct 23, 2026, 03:57 UTC
    investigating
    As a temporary solution, customers looking to reach out to OpenAI Support can email [[email protected]](mailto:[email protected] "[email protected]").
  3. Oct 23, 2026, 04:43 UTC
    identified
    A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.
  4. Oct 23, 2026, 05:47 UTC
    monitoring
    We have applied the mitigation and are monitoring the recovery.
  5. Oct 23, 2026, 05:58 UTC
    resolved
    All impacted services have now fully recovered.

Updates as published by OpenAI.

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This was part of a wider event: 109 services reported incidents within the hour.

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